Contact information
Have a question? We would be happy to assist you.
Our customer care team can help with questions concerning:
- Product details
- Sizing and fit
- Orders and payments
- Shipping status
- Tracking information
- Returns
- Refunds
- Damaged or incorrect products
- Address corrections
- General store questions
You can reach us at:
Email: lunaverisse@gmail.com
Store: Lunaverisse
Website: Lunaverisse.com
Order-Related Questions
If your message concerns an existing purchase, please include:
- Your order number
- Your full name
- The email address used at checkout
- A short description of your question
For damaged, defective, or incorrect products, please also attach clear photographs so that we can review the issue more efficiently.
Customer Service Availability
Messages are reviewed during regular business days.
Responses may take longer during weekends, public holidays, promotional events, or periods of unusually high order volume.
We recommend sending one complete message containing all relevant information rather than several separate emails about the same issue.