SHIPPING POLICY
At Lunaverisse, we aim to make shipping information easy to understand before you complete your purchase.
The following shipping terms apply to orders placed through Lunaverisse.com.
1. Order Preparation
Once an order is successfully placed, it normally requires 1–3 business days to prepare for shipment.
This preparation period may include:
- Payment verification
- Order review
- Product preparation
- Packaging
- Shipping label creation
- Handover to the carrier
Weekends are not included in the 1–3 business day processing period.
Public holidays may also affect processing schedules.
2. Shipping Choices
Customers may choose from the shipping methods available during checkout.
Standard Shipping
Shipping Fee: $5.95
Estimated Delivery: 15–25 business days
Expedited Shipping
Shipping Fee: $9.95
Estimated Delivery: 7–15 business days
Free Standard Shipping
Orders of $45 or more qualify for free standard shipping.
Eligible orders will normally receive the free-shipping option automatically during checkout.
Free shipping applies to standard shipping only unless otherwise specified.
3. Processing Time vs. Delivery Time
Please remember that order processing and shipping transit are separate.
For example, an order may require:
1–3 business days for processing
followed by:
15–25 business days for Standard Shipping
or:
7–15 business days for Expedited Shipping
The delivery estimate begins after the parcel leaves the fulfillment facility.
4. Delivery Estimates Are Not Guaranteed
Shipping timeframes are estimates.
Actual delivery may occasionally take longer because of circumstances such as:
- Carrier congestion
- Customs inspections
- Severe weather
- Transportation disruptions
- Local postal delays
- Holiday periods
- Unexpected increases in parcel volume
- Remote delivery destinations
- Incorrect customer information
These circumstances may be outside the direct control of Lunaverisse.
5. Shipping Confirmation
When shipment information becomes available, customers may receive a shipping confirmation email.
This may contain a tracking number or tracking link.
If you do not immediately see tracking activity after receiving the confirmation, this does not necessarily indicate a problem.
Carrier systems may require several days to display the first scan.
6. Tracking Updates
Packages may travel through several carriers, facilities, or logistics partners.
As a result, tracking may occasionally:
- Update slowly
- Remain unchanged between facilities
- Display limited information
- Show a temporary gap between scans
The absence of a recent tracking scan does not always mean the parcel has stopped moving.
7. Shipping Address
Customers are responsible for checking the shipping information shown during checkout.
Please verify:
- Recipient name
- Street address
- Apartment or unit number
- City
- State or province
- Postal or ZIP code
- Country
- Telephone number when required
Incorrect or incomplete delivery information can result in delays, failed delivery, or return to sender.
8. Address Correction Requests
If you notice an error after placing your order, contact:
immediately.
We will attempt to make the correction if fulfillment has not progressed too far.
Once a package has been processed or handed to a carrier, address changes may no longer be possible.
9. Separate Shipments
An order containing multiple products may occasionally be divided into separate packages.
Different packages may:
- Have different tracking numbers
- Arrive on different dates
- Travel through different carriers
If only part of your order arrives, please check your shipping emails for additional tracking information.
10. Delivery Attempts
Some carriers may attempt delivery more than once or leave instructions for collection.
Customers are responsible for following carrier notices and collecting packages when required.
A package that is not collected may eventually be returned.
11. Refused or Undeliverable Packages
A package may be returned to the sender because of:
- An incorrect address
- Missing address details
- Recipient refusal
- Failure to collect the parcel
- Repeated unsuccessful delivery attempts
Where permitted, applicable shipping or carrier charges may be deducted from any eligible refund.
12. Tracking Shows Delivered
If the carrier reports your package as delivered but you cannot locate it, we recommend:
- Checking the mailbox
- Looking around the delivery location
- Asking household members
- Asking nearby neighbors
- Checking with building reception or management
- Contacting the local carrier
Some carriers may mark packages as delivered shortly before the parcel physically arrives.
If you still need help after checking these locations, contact us at:
13. Customs and International Deliveries
International shipments may be inspected by customs authorities.
Depending on the destination, customers may be responsible for:
- Import duties
- Customs fees
- Taxes
- Brokerage charges
- Other government-imposed fees
Such charges are determined by local authorities and are generally not included in the product price or shipping charge unless explicitly stated during checkout.
Customs clearance may also extend the delivery timeframe.
14. Shipping Questions
For assistance with an order in transit, contact:
Email: lunaverisse@gmail.com
Please include your order number and customer name.